Free dispute mediation

Tell us what happened

Operator not paying out? Bonus terms enforced unfairly? Account locked without explanation? We follow up with the operator on your behalf within 5 working days — free of charge, no commission tied to outcome.

How dispute mediation works

Submit the form below — basic facts, no legal jargon needed.
We review your case within 48 hours and contact the operator's compliance team using their licence-mandated channels.
We mediate — most disputes resolve within 7-21 days when both sides communicate.
We publish resolved cases (anonymised) on our case log. This builds pressure on operators to act fairly.

We do not charge a fee. We do not take a percentage of recovered funds. Our incentive is editorial — a well-resolved dispute is good content; an ignored dispute is a public mark against the operator on every page we publish about them.

Your contact Your name (or pseudonym is fine) Email — for our follow-up Country you played from

The casino Casino name Your account / username at the casino Approximate amount at stake (currency in description)

The dispute What type of dispute is this? Tell us what happened (the operator gets a copy of this) I confirm the information is accurate and I authorise GambleDragon to share these facts with the casino's compliance team. I'm OK with my case (anonymised — no name, no email) being published on the public case log if resolved.

We respond within 48 hours. If you're in financial distress or feeling gambling is causing harm, please contact one of the helplines listed at the bottom of every page — those are free, confidential, and immediate.

Common questions

How is this different from contacting the operator directly?

When you contact support yourself, you're talking to first-line customer service. When we contact the operator, we go through their licence-mandated compliance channel. Operators take that seriously because the next step is the regulator.

What if the operator ignores you?

We document non-response on the operator's review page (publicly), and we direct you to the appropriate regulator (UKGC, MGA, AGCO, KSA, etc.) with a pre-filled complaint dossier. Operators rarely ignore us twice.

Do you handle illegal / unlicensed operators?

We do our best, but our leverage is licence-based. If the operator holds no recognised licence, your recourse is limited to civil action in their jurisdiction — we'll explain what's possible.

Why is this free?

Two reasons. First, charging would create the wrong incentive — we'd push for fast cash settlements instead of fair resolutions. Second, good dispute outcomes are content for us. Published case histories rank well in search and build trust with readers.